Our Guarantee
45-day money-back guarantee: finish Module 1, the 14-day plan. If your Done record shows your lane, your Yes/No rules, one finished sample video, a portfolio page that shows it, and one pitch written, and the guide isn't for you, email us within 45 days of purchase for a full refund. You never have to send a pitch, get a reply or land a deal.
We want you to try The UGC at Home Method before you decide, so the condition is Module 1, the first part of the guide. Module 1 is complete when your Done record shows all five things above. A refund is always your whole order.
What's Covered
This guarantee covers every order placed on ugcathome.com, and everything in it:
- The UGC at Home Method Starter Kit (the guide itself)
- The UGC at Home Method Business Workbook (an optional add-on)
- The UGC at Home Method Client Pack (an optional add-on)
- The UGC at Home Method Storyboard Lookbook (an optional add-on)
- The 4 free bonuses (The 14-Day Portfolio & Pitch Plan, The Home Studio Shortcut, The Creator Portfolio Kit, The Year-Round Brief Calendar), which come with the guide. A refund is always your whole order, including anything you added after checkout. We don't refund one item on its own.
What You Need to Do First
To get a refund, you need to:
- Complete Module 1, as its Done record describes above
- Ask within 45 days of the date you bought
How to Ask for a Refund
Here's how to ask:
- Email us at support@ugcathome.com with the subject line "Refund Request"
- Include your name, the email address you used at checkout, and the date you bought
- Tell us you've completed Module 1. You send the email only, with nothing attached.
Your Done record is yours to keep. If we have a question, we'll reply by email.
How Long It Takes
- Your request gets an answer by email. Once it meets the guarantee, we refund your whole order through Whop, our payment processor.
- The money goes back to the card or payment method you used. When it shows on your statement depends on Whop and on your bank or card issuer.
After a Refund
- Your access to everything in the order ends, including the members area and its downloads.
- Please delete any files from the order that you downloaded.
- You're welcome to buy again later, at the price shown at that time.
When We May Say No
We may decline a refund request that shows a pattern of abuse, including:
- Buying and refunding over and over
- Sharing, selling or posting the guide's materials
- Filing a chargeback or payment dispute without contacting us first
- A request that doesn't meet the guarantee above
Contact Us
If you have a question about this policy, email us at support@ugcathome.com. We read every email and reply on business days, as soon as we can.